This Payment Policy explains how Spinbara processes deposits, withdrawals, currency matters, identity verification, and related compliance obligations for all accounts registered at spin-bara-online.fr. Please read it in full before initiating any transaction. By depositing funds you confirm that you have read and accepted the terms set out below.

1. Operator & Regulatory Context

Spinbara Casino is owned and operated by Stellar Ltd, launched in 2025 and licensed under dual regulatory authority:

• Anjouan ALSI — licence number 202412012, reference FI1
• Curaçao eGaming

All payment processing at spin-bara-online.fr is conducted in accordance with the conditions imposed by these licences, applicable anti-money-laundering (AML) legislation, and Spinbara's internal compliance framework. Stellar Ltd reserves the right to amend this policy at any time; the version published on spin-bara-online.fr at the date of any transaction is the version that applies.

2. Account Currency

The primary account currency at Spinbara is the Euro (€). All deposit limits, withdrawal limits, minimum thresholds, and bonus values stated in this policy are expressed in Euros. Where a player deposits using a cryptocurrency, the received amount is converted to Euro at the prevailing mid-market exchange rate at the moment the transaction is confirmed on-chain. Spinbara does not accept liability for exchange-rate fluctuations between the time a transaction is initiated and the time it is confirmed.

3. Accepted Deposit Methods

Spinbara accepts deposits via the following payment methods. All deposits are credited instantly unless otherwise stated below. Cryptocurrency deposits are credited once a sufficient number of blockchain confirmations have been received, which typically takes a matter of minutes.

The exact minimum deposit applicable to your chosen method will be displayed in the cashier at the time of the transaction. The minimum deposit required to activate the welcome bonus is €20. Deposits made below the method-specific minimum will not be credited and will be returned to the originating account.

4. Deposit Conditions

• All deposits must be made from a payment instrument registered in the account holder's own name. Third-party deposits are strictly prohibited.
• Spinbara does not charge fees on deposits; however, your payment provider or bank may apply their own charges, for which Spinbara accepts no responsibility.
• Deposits using Paysafecard and Neosurf are prepaid voucher methods. Because these methods do not support withdrawals, players who deposit via Paysafecard or Neosurf will be required to withdraw via an alternative eligible method, subject to KYC verification (see Section 7).
• Spinbara reserves the right to request documentary evidence of ownership or source of funds for any deposit at its sole discretion and in line with AML obligations.
• If a deposit fails to appear in your account within the stated processing time, please contact support via live chat or at [email protected] with your transaction reference before raising a dispute with your payment provider.

5. Accepted Withdrawal Methods

Withdrawals are processed back to an account or wallet held in the same name as the Spinbara account. The available withdrawal methods, their limits, and typical processing times are set out below. Please note that processing times quoted represent Spinbara's internal handling time; additional time may be required by your bank, card scheme, or e-wallet provider beyond Spinbara's control.

6. Withdrawal Conditions

6.1 General Rules

• The minimum withdrawal amount across all methods is €20.
• The maximum cumulative withdrawal limit is €20,000 per calendar month. This limit applies across all methods combined.
• Withdrawal requests submitted outside Spinbara's normal business processing cycles may be queued until the next available processing window, but cryptocurrency withdrawals are prioritised and typically dispatched within one hour of approval at any time of day.
• Spinbara does not charge internal processing fees on withdrawals. Network (gas) fees applicable to cryptocurrency withdrawals may be deducted from the disbursed amount; the applicable fee will be shown in the cashier before you confirm the request.
• Withdrawals will, where possible, be returned to the same method used for the qualifying deposit. Where the deposit method does not support withdrawals (e.g. Paysafecard, Neosurf), Spinbara will direct the withdrawal to a verified alternative method provided by the account holder.
• Spinbara reserves the right to split large withdrawals across multiple payments or processing cycles where operationally necessary.

6.2 Pending Period & Cancellation

Withdrawal requests enter a brief internal review period before dispatch. During this period, a player may cancel the request from within the cashier and the funds will be returned to the playable account balance. Once a withdrawal has passed the review stage and entered dispatch, it cannot be recalled.

6.3 Cryptocurrency Withdrawals

Cryptocurrency withdrawals are Spinbara's fastest payout route. Bitcoin and Ethereum withdrawals are typically completed in under one hour of approval. Players must ensure that the wallet address submitted is correct and compatible with the selected cryptocurrency network. Spinbara accepts no responsibility for funds sent to an incorrectly entered wallet address, and such transactions cannot be reversed once broadcast to the blockchain.

6.4 Bonus-Affected Withdrawals

If a bonus is active on your account, withdrawal requests may be held or declined until all applicable wagering requirements have been met. The welcome bonus carries a wagering requirement of 35× the bonus amount, which must be fulfilled within 7 days of the bonus being credited. Players who wish to withdraw before meeting wagering requirements may forfeit any active bonus and associated winnings; the exact treatment will be confirmed in the cashier at the point of request. Full bonus terms are available on the Promotions page of spin-bara-online.fr.

7. Identity Verification (KYC)

Spinbara operates a mandatory Know Your Customer (KYC) process in compliance with its licensing obligations and AML/CTF policy. KYC verification is required before the first withdrawal is processed. Spinbara strongly recommends that players complete verification proactively, immediately after registration, to avoid delays when a withdrawal is requested.

7.1 Documents Required

• Proof of Identity: A valid government-issued photographic document such as a passport, national identity card, or driving licence.
• Proof of Address: A utility bill, bank statement, or official government correspondence dated within the last three months, clearly showing your full name and residential address.
• Proof of Banking Option: Where required, evidence that the payment method used belongs to the account holder — for example, a photograph of the card used (with the middle eight digits obscured) or a screenshot of an e-wallet account page showing the holder's name.
• Source of Funds: In certain circumstances, particularly where transaction volumes are high or where required by Spinbara's AML risk assessment, additional documentation demonstrating the legitimate origin of funds may be requested (e.g. payslips, bank statements, or business accounts).

7.2 Verification Process

• Documents should be submitted via the verification section of your account dashboard or, where prompted, through the cashier.
• Spinbara's compliance team will review submitted documents promptly. Players will be notified of the outcome by email.
• If submitted documents are unclear, incomplete, or inconsistent with the account details provided at registration, Spinbara may request additional supporting evidence.
• Spinbara reserves the right to suspend withdrawal processing and, where legally required, to restrict account activity pending satisfactory completion of KYC.
• All documents and personal data are processed in accordance with Spinbara's Privacy Policy and applicable data-protection legislation.

8. Anti-Money-Laundering (AML) Policy

Spinbara maintains a zero-tolerance position on money laundering and the financing of terrorism. In accordance with the requirements of its Anjouan ALSI and Curaçao eGaming licences, Spinbara:

• Monitors all player transactions for unusual patterns, including but not limited to rapid deposit-and-withdrawal sequences without material gameplay, structuring of transactions to remain below reporting thresholds, and deposits from multiple distinct payment methods within a short period.
• Reserves the right to place a hold on any transaction or account where suspicious activity is identified, and to report such activity to the relevant regulatory or law-enforcement authorities without notifying the account holder (as required by applicable law).
• Will not process withdrawals to any account, wallet, or payment instrument other than one verified as belonging to the registered account holder.
• May, at its discretion, require enhanced due diligence for high-value transactions or accounts that present an elevated risk profile.

9. Security of Transactions

All financial data transmitted between your browser and spin-bara-online.fr is protected by 256-bit SSL (Secure Socket Layer) encryption. Spinbara's payment infrastructure is operated by certified payment service providers who maintain their own security and compliance standards. Players are advised to ensure that their own devices and internet connections are secure and that they do not share account login credentials or payment details with any third party.

10. Responsible Gambling & Financial Limits

Spinbara is committed to promoting safer gambling. As part of this commitment, the following financial controls are available to all registered players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from within the responsible gambling section of their account. Limits take effect immediately when set to a lower value; increases may be subject to a cooling-off period.
• Self-Exclusion: Players who wish to exclude themselves from spin-bara-online.fr for a defined or indefinite period may request self-exclusion through the responsible gambling tools or by contacting [email protected]. During a self-exclusion period, all pending withdrawals of genuine winnings will continue to be processed; however, no deposits will be accepted.
• Reality Checks & Session Limits: Additional tools, including session time reminders, are available from the account settings panel.

If you feel that your gambling is no longer within your control, Spinbara encourages you to make use of these tools immediately and to seek independent support from recognised responsible-gambling organisations.

11. Dormant Accounts

An account is considered dormant when there has been no login or transactional activity for a continuous period of twelve months or more. Spinbara reserves the right to apply a monthly administrative fee to dormant accounts in accordance with its full Terms and Conditions, provided that the applicable account balance exceeds zero and the account holder has been notified in advance by email. No fee will reduce a balance below zero. Players may reactivate a dormant account by logging in and, where prompted, completing any outstanding verification steps.

12. Errors & Disputes

If you believe a transaction has been processed incorrectly — including a deposit that has not been credited or a withdrawal that has not been received within the stated timeframe — you should:

• Contact Spinbara's support team via live chat (available 24/7) or by emailing [email protected], providing your account username, the transaction date and amount, and any reference numbers supplied by your payment provider.
• Allow Spinbara's team a reasonable investigation period. For cryptocurrency transactions this is typically shorter due to the immutability of blockchain records; for card and bank-transfer queries the investigation may take longer depending on cooperation from the relevant financial institution.
• Where a dispute cannot be resolved directly with Spinbara's support team, players may escalate the matter through the dispute-resolution mechanism provided by the relevant licensing authority.

Spinbara will not be liable for delays or failures caused by a player's bank, card network, cryptocurrency network congestion, or any other third-party factor outside Spinbara's direct control.

13. Changes to This Policy

Stellar Ltd reserves the right to amend, update, or withdraw any part of this Payment Policy at any time. Material changes will be notified to registered players via email and/or a notice posted on spin-bara-online.fr. Continued use of the platform following notification of a change constitutes acceptance of the revised policy. Players are encouraged to review this page regularly.

14. Contact

For any payment-related query, please contact the Spinbara team through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via spin-bara-online.fr
• Email: [email protected]

Spinbara aims to respond to all email enquiries within 24 hours. For urgent payment matters, live chat is the recommended contact route.